Terms of use

Yalerta is a live map of incidents, emergencies and disruptions in Spain’s 50 provincial capitals, Ceuta and Melilla. It brings together what public services publish with what people who are on the spot report, and alerts those who have asked for it to what is happening nearby.

Yalerta is not an emergency service. Information may arrive late, be missing or be wrong. When there is danger, 112 comes first; to report a crime, AlertCops or the police. Nothing you see here replaces that.

Anyone can look at the map. To publish, vote, save zones, receive alerts, create circles or ask for help you must be 14 or older and have an account with a verified account: a code sent to your e-mail address, or your Google or Apple account. One person, one account.

When you use Yalerta, an anonymous session is created on your device when it is needed. When you give your e-mail address and enter the code, or sign in with Google or Apple, that session becomes your account. You are responsible for what is done with it. You can sign out whenever you like and delete it from “Me” in the app or from your account on the website; what we keep and what is deleted is in the privacy policy.

Only what you are seeing, within 200 metres, and now. Never about people: no faces, no number plates, no descriptions of what anyone is wearing or where they are from. No false alarms. In any category you can add a short note, a voice note and a photo or a clip of up to 15 seconds, always from the app’s camera and microphone, never from the gallery.

What you upload is yours and you answer for it. Every time you send a report with a note, voice, photo or clip you declare that: you captured it yourself, at that moment and in that place; you were on the public highway or in a place open to the public; you are not framing anyone close up, nor minors, nor victims, nor officers in a way that identifies them, nor the inside of a home, nor border or military installations; you have the right to publish it; and you are not using it to single out, harass or locate anyone. We store with the report the version of this declaration and the moment you accepted it. If an authority lawfully requires it of us, we will hand over the data of the account that published a piece of content.

Our filters are a support, not a guarantee. Before publication, an automatic process reviews the notes, transcribes the voice and the sound of the clips and blurs faces and number plates; if the sound names or describes someone, the clip is published without sound, and if a note talks about someone, it is not published. That process can fail: that is why you see a preview before sending, and it is you who decides to send. If despite everything an image or a sound identifies someone, take it down from “My reports” or let us know from the report itself and we remove it. The original is shown to nobody and is deleted as soon as the published version exists.

Over what you publish you grant us a free, non-exclusive licence with no territorial limit to display it in Yalerta, on the share cards and in the media widgets that use our map, always with the “Community” label and for as long as the report is live or forms part of the anonymous history, and to transform it for the sole purpose of protecting third parties (blurring, muting, cropping). If you delete the account, your reports remain as facts without an author.

Yalerta is a hosting service within the meaning of article 6 of Regulation (EU) 2022/2065, the Digital Services Act: we store and display what users publish, we neither write it nor check it one by one before publication, and we have no general obligation to monitor it (article 8). The automatic filters and the sample reviews are voluntary protective measures (article 7) and do not make us the authors of what is published. Whoever publishes answers for their content before third parties and before the authorities.

When we know that a piece of content is illegal or breaches these terms — because someone flags it, because we detect it or because an authority tells us — we take it down promptly and, where appropriate, take measures against the account. Whoever breaches them repeatedly loses access (article 23).

The red button sends your position to the Yalerta people within 500 metres and to your circle, for fifteen minutes. It is only for when the danger is to you. Before anything else, call 112. Using it to try it out or for anything else means the alert is withdrawn, you lose trust and, if it happens again, the account is blocked; if there are signs of a crime, we will notify the authorities as article 18 of the Digital Services Act requires.

Every account has a trust level that starts at 50% and moves with what people nearby say about your reports: it rises when they confirm them, and falls when they deny them or they disappear straight away. It decides how far your reports reach and is shown as a level, never with your name.

Before publication: closed categories, a mandatory position, your declaration when you send, an automatic filter on text and on transcriptions, blurring of faces and number plates and muting of clips whose sound talks about someone; for every photo or clip we keep a log of what that process did. Afterwards: people nearby confirm or deny; several “It’s false” votes hide a report; we review by hand a daily sample and everything that is flagged. Measures come in this order: hiding the report, limiting the account’s reach, blocking it. In a crisis we can switch on “official only” mode in a city and stop community reports for a few hours.

Anyone can flag content from the report itself, without an account. You get a reference straight away and a reply with reasons within 72 hours, visible on your reference’s page and by e-mail if you left one. If we take down something of yours, we explain that to you too.

If you disagree with a decision, you have six months to appeal from that same reference page; we reply within fifteen days. And the courts always remain open to you. This follows articles 16, 17 and 20 of Regulation (EU) 2022/2065, the Digital Services Act.

We only read public services, not the media. Official reports are shown exactly as their source publishes them, with a link and a licence. We are not responsible for their accuracy and we close them when the source closes them. The full list is under sources and licences.

Yalerta is offered as is, with no guarantee of availability. We may suspend features for security or maintenance, and switch on “official only” mode in a city for as long as an exceptional situation lasts.

We are liable for whatever the law does not allow us to exclude. We are not liable for the decisions you take with Yalerta’s information, for indirect damage or for the content other people publish, which we take down as soon as we become aware of it, as described above.

If you publish something that breaches these terms or another person’s rights (their image, their privacy, their data, their honour, someone else’s work) and because of it someone brings a claim against Yalerta or an authority fines us, you will have to bear the damages, penalties and reasonable defence costs your content causes us, to the extent the law allows and always in proportion to your responsibility for what happened. None of this limits the rights the law grants you as a consumer or our own diligence: we keep filtering, blurring and taking down what is flagged to us.

If we change something substantial, we will announce it in the app and on the website at least fifteen days beforehand, and you will have to accept the new version to keep publishing. If you disagree, you can delete the account at any time.

Spanish law applies. If you are a consumer, claims are settled before the courts of your place of residence. To talk before it comes to that: hola@yalerta.com.